Shipping policy

This Shipping Policy describes how and when orders are processed, packed, and delivered. By placing an order with DriveLiving, you agree to the terms outlined below. We take pride in preparing each passport cover with care, ensuring safe packaging and timely dispatch. All orders are shipped from our fulfillment partners, and processing typically takes 1–3 business days, depending on order volume and item availability. Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery at any time.

We offer worldwide shipping. Delivery times vary based on destination and local postal services. On average, international deliveries take 7–21 business days, while domestic deliveries may arrive faster.
Delays caused by customs processing, postal service issues, or external factors such as weather or logistics disruptions are outside our control.
However, we will always do our best to assist you if any unexpected issues occur.

Shipping costs are calculated at checkout, depending on your location and selected shipping method.
• Standard shipping: affordable option with average delivery times
• Express shipping: faster delivery (availability depends on region)
All shipping fees are shown before payment is completed.

Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the package cannot be delivered, DriveLiving cannot issue a refund.
Reshipping may be available upon request for an additional fee. If the package is returned to us due to an undeliverable address, we will contact you for further instructions.

Once the order is shipped, DriveLiving is not responsible for carrier delays or delivery failures caused by external circumstances. If your package appears delayed, lost, or stuck in transit, we recommend contacting the carrier first using the tracking number. You may also reach out to our support team for assistance, and we will help as much as possible.
If the carrier officially confirms the package as lost, you may qualify for a replacement or refund.

Customs duties, import taxes, or border fees (if applicable) are the responsibility of the recipient. Please check your country’s import regulations before placing an order.

If your order arrives damaged, with visible defects, or missing items, contact us within 7 days of delivery with photos or video evidence. We will investigate and offer the fastest possible solution — replacement or refund depending on the situation.

For any shipping questions, delivery updates, or special requests, you can reach our support team at info@driveliving.shop. We aim to respond promptly and ensure your DriveLiving experience remains smooth and enjoyable.