Refund policy

By purchasing from DriveLiving, you agree to the terms described in this Refund & Returns Policy. We take great care in creating high-quality leather passport covers, and every order is carefully inspected before shipping. Because our items are made from premium materials and designed for long-term use, we want you to be fully satisfied with your purchase. If you experience any issues, please read the policy below.

We accept returns and refunds in the following cases:
• the product arrived damaged or with manufacturing defects
• the wrong item or wrong color was delivered
• the order was lost during shipping and cannot be traced
• the product does not match the description or design shown on our website

To qualify for a refund, you must notify us within 7 days of receiving the order and provide clear photos or video evidence of the issue. Returned items must be unused, in their original condition, and, whenever possible, in their original packaging.
We do not accept returns for products damaged due to misuse, normal wear and tear, or improper handling by the customer.

Please note: personalized or custom-engraved items (if offered) are non-refundable unless the mistake was on our side. Shipping fees are non-refundable unless the return is due to our error. Customers are responsible for the cost of return shipping, except in cases where DriveLiving is at fault. If a refund is approved, it will be issued to the original payment method within 5–10 business days, depending on your bank or payment provider.

In rare cases where a replacement is preferred instead of a refund, we will send a new product at no additional cost once the return is confirmed.
Orders that have already been processed or shipped cannot be canceled.

If you did not receive your order due to an incorrect address provided at checkout, we cannot offer a refund. In such cases, reshipping may be possible for an additional fee. Please make sure your shipping details are correct at the time of purchase.

DriveLiving is not responsible for delays caused by customs, postal services, or unforeseen circumstances such as weather, logistics disruptions, or international shipping restrictions.
If the parcel is confirmed lost by the carrier, you are eligible for a refund or replacement.

We are always here to help. For refund requests, return inquiries, or product concerns, contact our support team at info@driveliving.shop with your order number and a description of the issue. We respond to all messages as quickly as possible.

Refunds are processed fairly and transparently, and we do everything we can to ensure you have a positive experience with DriveLiving.